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Frequently Asked Questions
We've put together a list of questions that we commonly receive for your benefit.
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Still need help? Contact us here or by emailing us at contact@groomguru.dog.
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How do your prices work?
Prices vary based on your dog’s size, condition and temperament. For a full breakdown of our prices, please refer to our Services and Pricing, our Size Guide, and Terms of Service.
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What size do I select?
You should choose the size that corresponds to your dog’s breed or weight. Please refer to our Size Guide which we have made to help with this!
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Can I choose a groomer?
Unfortunately, you cannot request any specific groomer when booking your appointment.
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At Groom Guru, every single dog is cared for by all members of our grooming team. After every appointment, we record and save the details of the service provided. This collaborative spirit ensures that all groomers are familiar with your preferences and expectations and are able to develop a positive relationship with your dog.
Overall, this allows us to ensure that we can consistently provide the best care for your dog. This means you won’t have to worry about you and your dog receiving the same, high-quality service even if some members of the team are unavailable for reasons such as illness or annual leave.
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Of course, all grooming services will be monitored by the Head of Grooming or a designated supervisor.
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I don’t want to pay any additional charges. What can I do?
You can avoid additional charges by arriving punctually to your appointment and pickup time, and by regularly brushing your dog’s coat daily, bringing your pup for grooming regularly (typically every 4 – 6 weeks), and to ensure they are mat-free.
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However, please note that this is not an exhaustive list. A full breakdown of our additional charges can be found by referring to our Terms of Service.
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How long will my appointment take?
Appointments typically take between 2 to 4 hours depending on the service, the size of your dog, and any bespoke requests and/or needs.
However, please understand that because we provide individual services catered to your pup dog, our grooming staff will not be able to accurately advise you on the time needed until your pre-grooming consultation.
For avoidance of doubt, our grooming staff will send you a SMS notification 30-minutes before your pickup time.
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Can I stay at the salon while you groom my dog?
Unfortunately, you may not stay at the salon while your dog is being groomed.
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This is because your dog will become alert to your presence. This can cause behavioural changes such as added excitement or anxiousness, which may threaten the health and safety or your pup and our grooming staff, making the provision of our services dangerous.
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If you arrive early to pick up your dog and their service has not been completed, please refrain from alerting them to your arrival in any way or form and kindly exit the premises until the service is completed.
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Do I need to bring anything with my pup for their appointment?
Just bring your dog – no additional items are required!
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However, if your dog has specific requirements such as allergies or anxious behaviour, we recommend you speak to our grooming team at contact@groomguru.dog prior to your appointment to discuss how we can work with you to create the best experience and provide the best care for your dog!
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How often should I bring my dog for grooming?
Regular grooming is recommended every 4 to 6 weeks maintain your dog’s coat and overall health.
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At Groom Guru, we believe that grooming is important because of its crucial role in providing your dog with the holistic preventative care it needs. For more information on this, you can read Our Approach.
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When should my puppy come in for its first groom?
We generally advise that puppies are introduced to grooming between the ages of 10 weeks to 8 months, after their second round of vaccinations.
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We provide puppy grooming through our unique Puppy’s First Groom service. At Groom Guru, we have carefully planned this service to gently introduce grooming to your puppy, therefore creating a positive association to ensure a comfortable experience!
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For more information on the Puppy’s First Groom service, please refer to our Services and Pricing.
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